PEX
Common Issues (FAQ)
My Pet AI didn't sync to my devices+
Make sure to check these steps:
- iCloud is enabled for Pex in your iPhone's Settings
- You're signed into the same Apple ID on both devices
- Check if you have free space on iCloud storage
- Give it a minute after opening the app — sync can take a moment on first launch.
I paid for Premium but it's not unlocked+
- Open Pex
- Go to Settings (⚙️)
- Tap "Restore Purchases." This re-links your existing purchase to your account without charging you again.
AI photo/character generation isn't working+
This usually means a temporary connection issue or high demand. Try again in a few minutes.
If it keeps failing, email us using the contact info below.
The app crashed or froze+
Force-close and reopen Pex. If it keeps happening, please report it using the info below — include what you were doing right before it crashed.
I lost my pet / my progress reset+
This is rare and usually tied to a sync or reinstall issue. Contact us as soon as possible so we can try to help recover it.
Refunds & Purchases
Pex subscriptions and one-time purchases are processed by Apple or Google, not by us directly — so refunds have to be requested through their official tools. We can't issue refunds ourselves, but we're happy to help if something went wrong with the purchase.
Contact Us
If none of the above solved your problem, reach out with this information so we can help as fast as possible:
- Device model (ex: iPhone 15)
- Country (ex: Brasil)
- The item purchased (ex: AI Pex)
- Description of what happened
- Screenshot/video of how it happened